Sector: Maritime - Nigeria - Western Africa
Function: Other
Our client
Adexen Recruitment Agency is mandated by a recognized shipping agent acting as a leading player in the Nigerian Maritime Sector.
The company is looking for a Customer Service Manager for its Lagos Office
Job description
The ideal candidate will be responsible for providing excellent customer service; hence understanding and satisfying the organizations customers’ requirements
Responsibilities
Communicate courteously with all customers on shipment updates
Investigate and solve customers problems, which may be complex or longstanding problems that have been passed on by customer service assistants
Keep accurate records of discussions or correspondence with customers
Advise sales department on any issues in relation to customer complaints or suggestions
Responsible for all customs or related agencies clearance customer queries
Understand the organizations services & keeping up to date with changes
Analyze statistics or other data to determine the level of customer service the organization is providing
Develop feedback or complaints procedure for customer service use
Develop customer service procedures, policies, standards for the organization
Train staff to deliver a high standard of customer service
Qualifications and experience
Minimum of 2 to 5 years experience in customer service management, in a shipping or logistics organization
Minimum of a University degree from a recognized institution.
Knowledge of port rules & regulations
Strong customer service ability
Very good in the use of Microsoft word & Excel
Good communication, organizational and interpersonal skills.
Problem solving skills.
Strong analytical skills with ability to develop strategies and tactics as well as implementation skills.
What is on offer
Attractive package If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.
Apply HERE
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