Job type: Full-time Regular
Work country: Nigeria
Posted: 05-May-2011
Work city - Any
Job area: IT & Telecommunications (non consulting)
Travel: No travel
Job category: Project Management
Business unit: Strat Outsrcng
Job role: Project Manager
Job role skillset: IT Service Management
Commissionable/Sales-Incentive jobs only No
Job description
Change Management
• Maintain, communicate and enforce the change management policy and procedure
• Managing changes and the change process
• Facilitate the CAB and the CAB/Emergency Change committee
• Ensure that all change requests are logged & correctly classified into Emergency/Normal changes.
• Ensure that all opened RFCs are eventually resolved/closed.
• Communicate all change statuses
• Management reporting and providing management information
• Ensures zero downtime / service outage via thorough analysis of release content/scope and evaluation of associated risks based on upstream and downstream dependencies; evaluate side-effects in a controlled environment; monitor, analyze change results and plan improvements; Create and manage change schedules
Release Management
• Maintain, communicate and enforce the Release and deployment management policy and procedure
• Ensure release due diligence (functional and technical), release-related service outage risk mitigation
• Conducts release content and dependency review for all planned changes
• Maintains oversight of release/deployment schedules based on IT initiatives cutting across business units
• Ensure that all tests and due diligence are done for all new services being introduced into the IT production environment as part of the release process
• Determines overall release guidelines and best practices
• Collaborates with project teams to develop project release schedules
• Owns the consolidated/global release road map
• Ensures zero downtime / service outage via thorough analysis of release content/scope and evaluation of associated risks based on upstream and downstream dependencies; evaluate side-effects in a controlled environment; monitor, analyze change results and plan improvements; Create and manage release schedule
Configuration Management
• Maintain, communicate and enforce the configuration management policy and procedure
• Owns and manage the CMDB
• Manage the CM plan. Ensure it is reviewed at least twice a year and includes a strategy, policy, scope, objectives, roles and responsibilities, the CM processes, activities and procedures, the CMDB, relationships with other processes and third parties, as well as tools.
• Ensure that CIs are properly identified, implement appropriate controls. Ensure that no CI is added, modified, replaced or removed without the appropriate controlling documentation
• Monitor all CIs throughout their life spans. Periodically review and check the physical existence of CIs and that they are properly captured in the CMDB with all their relationships and necessary details.
Required
High School Diploma/GED
At least 3 years experience in Managing the Change and Release management team
At least 3 years experience in Accountability for the change, release, deployment and configuration management policies and processes
At least 3 years experience in Documenting, managing and enforcing the change, release and deployment, IT configuration management policies and processes
At least 3 years experience in Providing leadership and support in other IT Service Management areas
English: Fluent
Preferred
Bachelor's Degree
At least 5 years experience in Managing the Change and Release management team
At least 5 years experience in Accountability for the change, release, deployment and configuration management policies and processes
At least 5 years experience in Documenting, managing and enforcing the change, release and deployment, IT configuration management policies and processes
At least 5 years experience in Providing leadership and support in other IT Service Management areas
Additional information
ITIL Service Management experience is required
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Click HERE to Apply ONLINE
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