Date Posted: May 5, 2011
Location: Ikos - Lagos, Nigeria
Job Number: 1321358
Business: GE Energy
Business Segment: Energy - Energy Services
Posted Position Title: Commercial Manager - Parts & Repairs
Career Level: Experienced
Function: Sales
Function Segment: Functional Management
Location: Nigeria
City: Ikos - Lagos
Postal Code: 0
Relocation Assistance: Yes
Role Summary/Purpose: In this role, we are looking for Area Parts Manager who will be responsible for the complete Parts & Repairs portfolio (ITR) for the Power Generation Services.
Essential Responsibilities
-Primary point of contact for Power Generation Customers regarding Power Generation Services - Parts Sales & Repairs ITR (Inquiry to Remittance) process
- Being able to conduct Policy 5.0 reviews process within Compass tool
-Lead parts sales together with the related ES Sales Managers in assigned area
-Expand and manage relationship with customers and ITP (at all levels).
-Help to grow turbine parts sales business. Participate to develop and implement sales strategies to achieve business objectives and metrics.
-Work with customers Power Plant team for preparation of outages and required parts
-Take lead and ownership on customer issue resolutions related to parts (shipment issues, wrong material, warranties, receivables).
-Customer Advocate: Represent customer within GE to ensure customer requirements are met/exceeded and all transactions are processed in timely, accurate and professional manner.
-Ownership of preparing and submission of turbine parts proposals to customers and support on pre & post order activities up to remittance.
-Ability to apprehend drawings & understand technical aspects i.e. Metallurgy & materials, uprates and value parts.
-Visit customers to understand their needs and develop strategies to support their parts requirements.
-Work as a local customer team for parts & repairs, internally aligned & directly connected with people (Sales Mgrs, TA’s, Service Mgrs, QA’s, OA’s, shop personnel, etc.), processes (quoting, fulfilling, reporting, etc.) and systems/docs (Parts ERP&EDW, Parts Edge, COPICS, DART, PAC, inspection reports, TIL’s, FMI’s, DCI’s, O&M manuals)
- Should support turbine parts repairs and outages proposals as part of current arrangement
-Support LEAN activities to improve parts fulfillment for both ITO and OTR processes
Performance metrics including
Orders, Sales, and Margin $
- Price enhancement.
- Compliance with Policy 5.0.
- Proposal metrics.
Qualifications/Requirements:
-4 years college degree (Engineering preferred) or equivalent experience
-Proficiency in handling software including Microsoft Office & Oracle based applications
-Strong commercial back ground and knowledge of INCOTERMS, export/import regulations in Gulf Region
-Excellent communication skills and ability to handle multiple priorities
-Self starter, capable of working with minimum supervision
-Strong, passionate supporter of customer service
Desired Characteristics
-Customer service & commercial experience
-Turbine and Power Plant knowledge
-Technical degree and familiarity with Energy Industry
-Six Sigma trained and certified Green/Black Belt (for GE Employees only)
-Proficiency in Oracle OSBC & ERP
-Fluency in Arabic will be an advantage.
Job Segments: Customer Service, Database, Energy, Engineer, Engineering, ERP, Inspector, Lean Six Sigma, Management, Manager, Manufacturing, Materials Science, Metallurgy, Oracle, Power Plant, QA, Quality, Quality Assurance, Repair, Science, Service, Six Sigma, Six Sigma Black Belt, Technology
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