Location: Onne, Nigeria
Job Number: 1256881
Business: GE Energy
Business Segment: Energy Oil and Gas
About Us: GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas. GE operates in more than 100 countries and employs over 300,000 people worldwide (www.ge.com)
GE Oil & Gas is a world leader in advanced technology equipment and services for all segments of the oil & gas industryfrom drilling and completion to production, LNG, transportation, storage, refineries, and petrochemicals, as well as pipeline integrity solutions. With the acquisition of VetcoGray and Hydril Pressure Control, our portfolio now boasts additional products, systems and services for onshore, offshore and subsea applications.(www.geoilandgas.com)
Posted Position Title: Customer Service Representative
Career Level: Experienced
Function: Services
Function Segment: Distribution
Location: Nigeria
City: Onne
Relocation Expenses: None
Role Summary/Purpose: The Customer Service Representative willl be responsible for defined work or projects with moderate complexity. Follows an individual work plan and meets day-to-day short-term objectives. Has the ability to resolve issues through immediate action or short-term planning
Essential Responsibilities
• Serve as conduit for maintaining process integrity and voice for customer (VOC)/voice of the field (VOF) requirements
• Coordinates order / projects schedules with Supply Chain and Manufacturing to ensure on time delivery and cost control
• Ensure all personnel operate to GE's Compliance/Integrity/EHS standards
• Drive continuous improvement through strong ITO/OTR feedback mechanisms, competitive benchmarking and rapid deployment of NPI and commercial innovations
• Lead all commercial aspects on Subsea and Surface bid preparation for the Nigerian Market
• Mobilize multi-functional (Application/OTR Engineering, Manufacturing, Sourcing, Finance, Contract and Legal) support teams to implement the transaction strategy
• Proactively define & recommend solutions that strengthen deal terms and minimize financial & overall deal risk
• Prepare and coordinate as required GE D&P commercial Risk Review activities (R1, R2 & RRC)
• Manage relationship with Manufacturing and OTR teams across the Company
• Monitor ongoing projects for existing / potential problems and work with appropriate team for resolution and future prevention
• Support Nigerian leadership team in achieving region orders, sales and margin targets for the Subsea and Surface platforms
Qualifications/Requirements:
* Bachelors degree in Engineering, Business or other discipline
* Minimum 5 years of proven successful commercial experience with PEMEX
* Deep understanding of PEMEX proposal requirements (unitary pricing, etc) and related laws
* Available and willing to travel in line with job requirements
Desired Characteristics
• MBA or equivalent experience preferred
• Black belt certified (GE Employees only)
• Ability to drive change in a challenging business environment
• Ability to work across organisational boundaries and on a culturally diverse team
• Strong written & oral communication, interpersonal, influencing, negotiating, analytical skills is preferred
• Strong financial, commercial, contractual awareness, subsea and surface products acumen
Job Segments:
Aviation, Compliance, Creative, Customer Service, Customer Service Representative, Engineer, Engineering, Environmental Health & Safety, Healthcare, Legal, Management, MBA, Operations, Scheduler, Service, Supply, Supply Chain, TV
Apply HERE
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