Job Number:1309178
Date:Jul 26, 2011
Location:Nigeria
Relocation Assistance:No
Career Level:Experienced
Function:Services
Function Segment:Field Services
Business:GE Energy
Business Segment:Energy - Energy Services
About Us:
GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas. GE operates in more than 100 countries and employs over 300,000 people worldwide (www.ge.com)
In an effort to help Nigeria meet its growing demand for electricity, GE has supplied over 100 gas turbines to the country. From our custom solutions in the oil & gas, energy and healthcare industries to our local inspection and servicing facilities, GE has fostered growing relationships with both the government and private business sectors, helping the country reach its potential. (www.ge.com/ng)
Role Summary/Purpose:
The Lead Customer Service Engineer demonstrates leadership in communicating business goals, programs, and processes for an area or business segment. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.
Essential Responsibilities
Provide local business ownership in assigned areas
Provide and direct the performance of quality field engineering services to all (internal and external) employees in assigned areas
Aggressively promote services sales to grow business in the area
Assist with proposals, including market intelligence on pricing, work-scope, terms and conditions
Participate in business planning including budgeting / staffing / forecasting / cost control
Establish and maintain business relationships with area customers, pole sales resources, and other GE businesses to enhance position in marketplace
Assist in individual development of assigned personnel through coaching, counseling, training assignments and business exposure
Perform field engineering service work to properly serve the local customers
Provide the leadership to balance customer service satisfaction
Develop and capture technical problem solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries
Provide front-line technical response to inquiries received by the customer response center, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations
Identify product failures and assist in identifying possible root causes
Manage communication among internal organizations and customer personnel to ensure effective product support and customer satisfaction
Distribute information on customer issues so that all members of customer support team share common understanding and objectives
Qualifications/Requirements:
Bachelors degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a support or field engineering position)
At least 3 additional years of experience in a field engineering role
At least 1 year of experience in customer support and the development of successful customer relationships
Desired Characteristics
Bachelor of Science in Mechanical or Electrical Engineering is preferred
Strong oral and written communication skills
Strong interpersonal and leadership skills
PC proficiency
Team leader in a dynamic, energetic, and proactive environment
Job Segments:
Aviation, Creative, Customer Service, Electrical, Electrical Engineering, Engineer, Engineering, Field Engineer, Inspector, Quality, Scheduler, Scientific, Service, TV
Application
Apply to GE Careers:Click here to open page
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