System: Technical Support Officers
Job Code: 008
Job Role: Technical Support Officer
Department: Company's
Function: Technical Support
Location: Company's, Victoria Island, Lagos, Nigeria
Type of Branch: Head Office
Reporting to: System Administrator
Purpose
To provide day to day technical support (The company’s systems, applications and interfaces) under the management of the System Administrator
Accountabilities
1.
Provision of day-to-day technical support under the management of the System Administrator
2.
Log technical calls to GFG through Test Track Pro (TTP)
3.
Database backups on a daily basis
4.
Day to day system administration
5.
Oracle: daily data management tasks
6.
Operating systems: technical tasks
7.
Work on interfaces including ISO/USSD
8.
Monitoring and testing of networks
9.
Assisting with remote agent support and connectivity
10.
Answering all customer technical queries as redirected through the Customer Services Centre
11.
Perform all other necessary tasks as required
Knowledge & Skills, Education & Experience
Education Qualification, Training & Certifications:
Relevant technical certification/diploma
Previous Work Experience:
Network and hardware installation experience
Network support fault finding experience
Windows desktop support experience
LINUX redhat experience
Oracle database experience
Any other system application experience would be beneficial Any other system application experience would be beneficial
Technical Knowledge:
Knowledge of processing systems, hardware, software, computer operations, data entry and processing.
Knowledge of risk management, fraud and security.
Knowledge of PCI compliance issues.
Knowledge of risk management, fraud and security.
Knowledge of PCI compliance issues.
Additional Skills:
Ability to travel to sites to provide support
Ability to work under pressure.
Excellent interpersonal skills.
Interested candidates should please send their applications to:
oolanihun@iteco.com, aoguntayo@iteco.com and eolorunleke@iteco.com
Deadline: 2 Weeks from date of post
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