Department: Customer Relations
Location: Lagos
Job Description:
Business Analyst (Workforce)
•Determine optimal staffing levels for each work shift (customer assistance centres) and assist in day-to-day workforce management based on real-time data
•Proactively monitor and record customer reps adherence to work schedule
Business Analyst (Customer Intelligence)
•Design and develop business, financial and strategy models for management
•Identify necessary applications to create a single source and present the output in any user friendly format agreeable and most suited to parties involved with tools like MS Excel or MS Access, Power-point, Oracle, Business Object, SAP.
•Analyse data gathered by self/ subordinate; review and edit requirements, specifications, business processes and recommendations related to proposed solutions
•Make formal recommendations for implementation of new systems, procedures, or organizational changes as required
•Develop viable change management techniques and follow up with the personnel concerned to ensure successful functioning of newly implemented systems, strategy or procedures.
•Collect, analyse, interpret, and summarise data in preparation for generation of statistical and analytical reports and provide intelligence that supports support business plans/ work schedule and decision-making
Job Conditions: Normal MTNN working conditions.
Reporting To: Customer Care Manager
Required Skills:
•4 years work experience of which 2 years in formal business analysis or consulting
•Experience in project administration/coordination preferably in applicable business area
Others - Business Analyst(Process)
•Knowledge of ITIL or related field
Knowledge of Microsoft office package.( especially, Visio, Power-Point, Excel)
Employment Status : Permanent
Qualification:
First degree in a related discipline
This vacancy expires on 11/22/2010
Apply HERE
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