Job ID: 6099
Location: Nigeria – Lagos
Division: TPS Investor Services
Position Category: Investment Banking
Employment Type: Full Time - Permanent
Shift: No
Regulatory Approval: Yes
Position Description
Job Purpose
•Requires understanding of clients business relative to their industry and how the company responds to competitive forces in its industry while demonstrating an appreciation of the clients operations in terms of receipts and payments to identify opportunities.
•Ensure that all TPS products are fully sold across the clients in Region and ensure effective marketing to meet sales targets.
•Build effective client transactional relationships at every level of the organization in sector from day to day interactions at different levels and maximize cross-selling revenues and client profitability
•Provide effective client support and relationship development relating to TPS products
•Drive client build up to projected revenue and ensure banks annuity income is achieved.
KRAs
Be the primary contact for TPS matters for all clients allocated, thereby serving a coordinating role and ensuring that all transactional activities on the clients account are known
Achieve total TPS revenue and profitability targets as set out for each client
Achieve clients sales target
Understand the current and future needs of the clients from a TPS point of view
Understand the global and macroeconomic factors affecting the clients and apply these insights into the growth and management of the clients
Ensure TPS profitability across the portfolio of products sold to the clients
Increase cross-sell ratio for TPS products
Client calls and call reports
Liaise with Client Care to ensure clients are serviced (including SLA management).
Develop relationships and manage expectations across internal clients, partners and stakeholders
Liaise with Product Management for new product development, enhancements and sales
Mine existing CIB client base (from other product houses, such as Project and Structured Finance) for new business leads
Take ownership of the Business development Committee meetings and the deliverables from a TPS perspective
Develop customer relationships and leverage relationships to establish loyalty, cross sell products and identify new opportunities
Initiates and works closely with Implementation on the implementation process from a relationship management perspective. This is critical in ensuring client satisfaction on solution sold and ramp up of incremental revenues.
Client presentation: Expert in presentation skills and applies knowledge of products, delivery channels, and the client’s business processes to pitch the presentation at the appropriate level for the clients in attendance.
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