Job ID:301468
Date posted:13/09/2011
Job Function:Technology & Operations
Location:Nigeria - SCB
Full/Part Time:Full-Time
Regular/Temporary:Permanent
Job Description
To provide 1st and 2nd line support for all Standard Chartered users, to respond to faults and to requests for change, inc. purchase and delivery of new products and services. Ensure all problems are resolved and Remedy tickets updated in a timely fashion
To plan, implement, subsequently maintain efficient, cost effective, production systems (Infrastructure and Applications) and services to local SCB businesses in line with the IT Technical Standards for Standard Chartered businesses.
To apply knowledge of IT, Financial products and Best Market Practice to ensure that SCB achieve the best possible return for any investment made within the following areas, networks, market information systems, desktop and server management and communications.
Key Roles & Responsibilities
To provide technical support for all Standard Chartered business products. Accountable for the implementation and ongoing verification of Security patch’s (OS and Virus) within SCB locations.
To ensure a secure, stable and highly resilient environment.
To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting
To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
Responsible for the enforcement of global strategies and standards in all Standard Chartered locations including ensuring risk / compliance and security / build standards are followed.
Desktop and Notebooks setup and daily Management including System fault diagnosis and resolution.
Perform upgrades, backup/recovery, security, virus protection, spam protection, registry editing, active directory editing, System implementation
Performance monitoring and problem solving for project execution in a large, complex environment.
Operating system support i.e. windows server 2003 /2000, Microsoft exchange and XP.
Problem and change (Scheduled change & RMS) management – outstanding problem\change management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised
Work closely with ITSC, TSS and CTS to provide technical support to local users and local systems
Local hands and feet on the ground along side the TSS
Smaller locations will cover LAN, PABX and branch networks
Security vulnerability management – MA patches, SVT outstanding issues, SAT completion, standard build usage
Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc
Ensure that escalations to CWL and Third Party Vendors are dealt with expediently.
Extensive knowledge in Microsoft Exchange Support, Server Raid and SAN Configuration, Telecoms, LINUX,SQL, client/server systems in LAN/WAN environments, In
Qualifications & Skills
Qualification:
B.Sc degree in Computer Science or related field .
At least three years experience in Microsoft Exchange Support, Server Raid and SAN Configuration, Telecoms, LINUX,SQL, client/server systems in LAN/WAN environments, Internet technology and computer security.Microsoft Certification and in-depth application will be an added advantage.
Technical :
Strong PC / Server applications skills
Strong knowledge of e-business systems and trading tools
In depth knowledge of client server technologies
Extensive exposure in Business services and the IT environments.
Exchange Server SQL , Active Directory, and SCCM Technical skills
SAN Management
Good understanding of telecommunications\networking
Strong will to achieve business objectives
Clear understanding of IT security policies.
Operating system support i.e. windows server 2003 /2008, Microsoft exchange and Window 7
Non-Technical :
Strong interpersonal skills
Service Management skills and techniques
Ability to work effectively as part of a team
Very good communications skills
Completing tasks within deadlines
Man management of external (vendor) resources
Ability to train operational staff in new procedures
Strong troubleshooting/problem assessment skills
Must be able to prioritise tasks
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Application
Apply to Standard Chartered Careers:Click here to apply online
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