Job ID:GPS-0434117
Job type:Full-time Regular
Work country:Nigeria
Work country:Nigeria
Posted:13-Sep-2011
Work city:Lagos
Work city:Lagos
Job category:Other
Business unit:CRM Practice
Business unit:CRM Practice
Job role:General
Job role skillset:General
Commissionable/Sales-Incentive jobs only:No
Job description
The Business Operations Trainer reports to the Continuous Improvement, Quality and Training Manager. The role is to facilitate, organize and deliver all classroom based training requirements as agreed with each of the business units and their Managers and provide guidance on specific training items.
Your role will be one that requires great attention to detail as you will have the responsibility of writing clear and concise instructions, training documentation and maintaining their accuracy.
You will work with other areas of the business including WFM to establish training schedules that best fit the business needs.
The Trainer should at all times emphasize the importance of excellent quality whilst considering Performance Indicator’s (PI’s) and Business Performance Indicators (BPI’s) as contractually agreed with IBM’s client.
Responsibilities are not exhaustive and can include any future additions as relevant to LRUC Service Delivery Team.
Required
Bachelor's Degree
At least 1 year experience in Team Management
English:Fluent
Preferred
At least 2 years experience in Team Management
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job role skillset:General
Commissionable/Sales-Incentive jobs only:No
Job description
The Business Operations Trainer reports to the Continuous Improvement, Quality and Training Manager. The role is to facilitate, organize and deliver all classroom based training requirements as agreed with each of the business units and their Managers and provide guidance on specific training items.
Your role will be one that requires great attention to detail as you will have the responsibility of writing clear and concise instructions, training documentation and maintaining their accuracy.
You will work with other areas of the business including WFM to establish training schedules that best fit the business needs.
The Trainer should at all times emphasize the importance of excellent quality whilst considering Performance Indicator’s (PI’s) and Business Performance Indicators (BPI’s) as contractually agreed with IBM’s client.
Responsibilities are not exhaustive and can include any future additions as relevant to LRUC Service Delivery Team.
Required
Bachelor's Degree
At least 1 year experience in Team Management
English:Fluent
Preferred
At least 2 years experience in Team Management
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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