Recent MTN Careers in Nigeria June 2011-Sales Support Officer

Vacancy Details
Job Title:Sales Support Officer
Department:Sales and Distribution
Location:Lagos
Job Description:Sales Support supervisor (Order)
This vacancy expires:6/13/2011
Employment Status:Permanent

Job Details:
Central receipt and processing of orders for MTN products from MTN trade partners and connect stores nationwide
•Receive orders from trade partners promptly and courteously via phone, e-mail, fax etc
•Process order requests on IFS in accordance with stock availability and PPPs
•Administer product allocation/products mix
•Administration of all MTN Trade Partners physical and logical orders
• Reporting to and reconciliation of all transactions passing through the planning system
•Providing solution to all Trade Partners issues via e mail and telephone to enhance customer support /performance.

•Manage all Trade Partners account and ensure that they reflect the true position of their relationship with the organization.
•Coordinates and advises Regional and Central Warehouse Inventory as it affects order processing for trade partners.
Process Blacklisting request from Trade Partners
•Blacklisting of Recharge cards reported stolen by the Trade Partners on PPMS (Prepaid Management System) self help solution
•Preparation of compensation on Blacklisted cards based on the reports generated from the Blacklisting process/report.
•Generate reports on compensation due to Blacklisted cards for Trade Partners
Provide first line resolution of queries and enquiries from trade partners and connect stores nationwide
•Resolve enquiries from trade partners promptly and escalating where necessary
•Receive enquiries from trade partners promptly and courteously via phone, e-mail, fax etc
•Liaise with various Departments such as IS, Inventory, Consumer Sales, to promote and resolve ordering issues
Provide back office support for Regional and Consumer sales in trade partner account management
•Provide solution to enquiries referred from trade partners through Regional Sales managers/DAEs ed
•Support and operationalize strategy adopted for achieving departmental targets
Generate reports to the business in the area of operations to enable quick decision making
•Liaise With Distributors Account Managers on processes required in setting up a Distributor as partner with MTN

Job Conditions:Standard MTN working conditions. May work extended hours
Required Skills:
•4 years working experience in a commercial environment including:
•Minimum of two years experience in a similar role
Qualification:
First degree or equivalent in a business related discipline. Call center experience