Job Title:Change & Release Management Coordinator
Department:Information Systems
Location:Lagos
Employment Status :Permanent
This vacancy expires on 6/23/2011
Reporting To: Asset Change, Configuration and Problem Manager
Job Description:
•Acts as the primary point of reference for questions and complaints about the Change and Release management process
•Coordinate and manage the process of planning, building, testing and deploying of MTNN IS hardware, application and software and version control and storage of software and releases
•Coordinate, convenes, and facilitates change review meetings and maintain a schedule of approved and tentative system changes
•Verify the completeness and timeliness of changes entered into the change management system and follows up on non-compliant changes made outside the change management process
•Update and ensure the on-going data integrity of the change management database; process and maintain change processes documentation
•Assemble and maintain change and release history records; prepare statistics and trend reports for use in review of the change management process
•Resolve change management scheduling conflicts and deviations according to established practices and escalate when precedents are unclear or unavailable
•Coordinate and monitor the MTNN IS patch management process to guide against viral attack
•Ensure the effective monitoring of patches deployed in the environment
•Create a release schedule calendar and ensure compliance
Job Conditions:
Normal MTNN working conditions Extended working hours may be required
Required Skills:
At least 4 years work experience comprising:
•Min 2 years IT Service Support and Delivery Experience
•Min 2 years Change and release Management Experience
•Project management Experience
•Experience dealing with change and release management issues
•Experience working with a range of service providers
•Understanding of service delivery and service support environments
Qualification:
First degree in Computer Science or an IT equivalent degree Foundation Certificate in ITIL IT Service Management
Application
Apply to MTN Nigeria: Click to open page
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