Head of Operations
Job Code: 001
Job Role: Head of Operations
Location: Company's, Victoria Island, Lagos, Nigeria
Type of Branch: Head Office
Reporting to: Executive Committee & CEO
Purpose
Primary responsibility for managing and controlling all operational aspects of The company’s card & mobile payments business, in accordance with agreed standards, policies and procedures and in line with National regulatory requirements and international card scheme rules and mobile payment standards.
Accountabilities
1.
Primary responsibility for managing and controlling all operational aspects of The company’s card & mobile payments business, in accordance with agreed standards, policies and procedures and in line with National regulatory requirements and international card scheme rules and mobile payment standards.
2.
Manage and oversee the Company’s strategic team including those that report directly to the HOO: System Administrator; Recon/Settlement Officer/ Admin Manager/Customer Service Support Staff (for Pilot) and Company’s Agents (for Pilot). Specifically:
manage the activities of all direct reports, setting goals and performance objectives for each.
ensure that all operations staff receive clear instructions and regular feedback on what is required from them and provide hands-on support and guidance as required - encourage two way communications between all card operations staff as well as with other internal functional units of the bank
3.
Monitoring, maintaining and updating Company’s operations policies and procedures at regular intervals
4.
Setting and maintaining the mobile payment operations service level standards and customer service benchmarks
5.
Supervising, controlling and monitoring all operations unit’s activities and processes
6.
Ensuring that The company’s mobile payment business operates within approved operational and fraud risk parameters
7.
Identifying suspicious transactional activity and taking appropriate action to minimise the risk and business impact
8.
Serve as The company’s key liaison point on all matters relating to systems, IT, audit and risk impact
9.
Overall responsibility for the success and accuracy of the daily settlement process
10.
Overall responsibility for P&L of the Company’s mobile payments business
11.
Overall responsibility for the management of the Company’s pool account
12.
Ensure that all TPP fees and charges and other operations-related expenses are fully accounted for and subjected to tight cost control measures
13.
Regularly monitor customer disputes and claim levels and ensure the timely and accurate resolution of all submitted cases.
14.
Regularly monitor all systems and transactional data
15.
Ensure that Company’s achieves and maintains excellent levels of customer service in relation to all customer queries and requests, ensuring the efficient prompt and courteous handling of all customer contact. Establish 24x7 customer support via the Company’s Customer Service Support Centre.
16.
Produce and maintain detailed data records and accurate MIS for all Company’s operational matters, including data records. Ensure that any such data is safely retained and securely stored in accordance with internal audit requirements and PCI data storage security standards compliance
17.
Produce detailed management reports and MIS on mobile payment operational matters when requested to do so by the Executive Committee and Company’s CEO
18.
Manage the day to day working relationship and interface with GFG/Cornastone and any other service provider ensuring that SLAs are in place and service levels are maintained.
19.
Ensure that Company’s mobile payment operational systems keep up to date with changing business support requirements and that any systems upgrade or replacement undergoes detailed end to end UAT testing.
20.
Implement and maintain change control policies and procedures.
21.
Performs additional duties and responsibilities as required
Knowledge & Skills, Education & Experience
Education Qualification, Training & Certifications:
Degree
Previous Work Experience:
Minimum 4 years in card operations or mobile payments business
Technical Knowledge:
Knowledge of processing systems, hardware, software, computer operations, data entry and processing.
Knowledge of risk management, fraud and security.
Knowledge of PCI compliance issues.
IT Literacy:
PC literate
Additional Skills:
Excellent people management skills
Interested candidates should please send their applications to:
oolanihun@iteco.com, aoguntayo@iteco.com and eolorunleke@iteco.com
Deadline: 2 Weeks from date of post
No comments:
Post a Comment